Deposit amounts and ownership
Most deposits start at €15 and currently reach €1,000 per transaction, with final limits displayed in your cashier. You can transfer funds from your personal electronic wallet or account through an available payment system. The maximum depends on the chosen method and appears during selection.
Use only bank cards or electronic wallets personally belonging to you. Cardholder names and personal details on other payment profiles must match your casino account, and you must lawfully own the money deposited and wagered. A mismatched card name may lead to account suspension. If verification establishes third-party funding, winnings will be confiscated and the original deposit returned to the method's owner. We are not responsible for losses from such funding. Transfers to third parties are never permitted.
Deposit methods
Our available methods depend on the country linked to your account. The cashier displays your active options, networks and limits.
| Method group |
Named options and scope |
| Cryptocurrency |
Bitcoin, Ethereum, Litecoin, Dogecoin and Tether in supported accounts |
| Cards and wallets |
Mastercard, Neteller and Skrill may be available by location |
| Local services |
SPEI, WebPay, Multibanco and MB WAY are location-dependent |
Bitcoin and Ethereum support both deposits and withdrawals. Litecoin and Dogecoin may offer quicker transfers and lower fees than some larger blockchain networks, with their limits displayed before sending. Tether follows the US dollar's value.
Sending cryptocurrency
For Bitcoin, copy the checkout address, send at least the listed minimum and wait for blockchain confirmation. We update your balance when the required confirmation level is reached.
Select the correct Tether network in our cashier. A USDT transfer on the wrong network may fail to reach your account. Ethereum network congestion can change costs, so review the final wallet fee before confirming.
Each cryptocurrency transfer must meet its displayed minimum deposit amount. Smaller transfers cannot be processed, credited or returned. If you send one cryptocurrency to a wallet address for another coin, we cannot recover the lost funds.
Currency and card transfers
We do not provide currency conversion, including exchanges between fiat and cryptocurrency. A bank statement may show deposits in EUR or USD, and your bank may add conversion fees.
We support Visa Original Credit Transfer and Mastercard Payment Transfer. Corporate credit cards cannot be used, and issuing-bank blocks can prevent successful transactions. Our internal operating currency is EUR. For other currencies, the amount debited from your card may be slightly higher because of exchange rates set by your bank or external payment provider.
Withdrawal requirements
You must make at least one deposit before withdrawing. Deposited funds become available after confirmation and some processing time, and withdrawals require all previous deposits to be confirmed.
Deposits are for entertainment and carry mandatory wagering of 1x as an anti-money-laundering measure. You must bet the amount of each deposit before withdrawing it. Requests made before the relevant playthrough is complete will be rejected.
Withdrawals must return to the same payment method used for depositing. For a Skrill-funded deposit, the payout must go to that same wallet. Bank-wire or cheque payouts are payable only to the registered account name. Your account displays the minimum for each available withdrawal route.
Processing and fees
We aim to process payments immediately or within one hour, although processing can take longer. Withdrawals are handled Monday through Friday after up to a 48-hour pending state, and account checks may extend the review. Method-specific estimates appear in the withdrawal area.
Neither we nor external payment providers charge a commission for processing payments, although discretionary casino processing fees may apply to withdrawals and your bank may impose its own charges.
Crypto transfers usually move quickest after approval. Card and e-wallet delivery depends on the external provider. Our bank transfers are paid in EUR and generally need another three to ten banking days after approval, with possible additional bank fees.
Verification
Before releasing funds, we may request identification, address proof, payment ownership, a selfie or phone confirmation, including for cryptocurrency users. Documents may include a passport or identity-card photo, a utility bill or the bank cards used to deposit. We may also apply identity checks when crediting deposits, including a selfie photo with an identity document. Suspicious or fraudulent transactions may trigger requests for account-verification documents.
You are responsible for supplying genuine documents. Fake and inauthentic documents or deliberately false personal information may lead to confiscation of deposits and winnings. Providing false or incomplete personal data may also result in payment refusal and account closure, with notification by email. Where necessary, we may send information about your actions to supervisory authorities.
We may call the number in your profile as a necessary part of full verification. We will make reasonable attempts to reach you about a withdrawal, but no response by email or phone within two weeks of your request may result in cancellation for failed verification. For winnings we consider significant, the game provider may need to verify the winning bets.
Larger payouts and low-deposit accounts
Particularly large winnings may be divided into monthly payments. Large or unusual requests require review and approval by casino management.
At management's discretion, when a single withdrawal or cumulative lifetime withdrawals reach at least five times your lifetime deposits, we issue the payout in increments of 5,000 EUR or the equivalent in another currency. The remainder returns to your balance until you qualify for another withdrawal. Deposits made after the withdrawal request are excluded from the lifetime-deposit calculation.
If your accumulated lifetime deposits are no greater than 200 EUR or the equivalent in another currency, you may withdraw only up to x10 your last deposit. Any excess is forfeited.
Balance corrections and refunds
Funds and bonuses mistakenly added remain our property and will be deducted. If you withdraw an erroneous credit before we identify it, that amount becomes a debt to us without affecting your legal rights. Notify us immediately by email about an incorrect balance credit. Bets use funds immediately and cannot be returned or cancelled.
We consider refund requests only when you submit them within 24 hours of the transaction, or within 30 calendar days if you maintain that someone else accessed your account and made the payment. Bonuses and winnings are deducted before we calculate the refund amount or make payments.
If we or an external payment provider assign a card transaction an increased risk status for security or legal reasons, the funds will be returned to that card and the relevant authorities and parties notified.
